Frequently Asked Questions on DatingClubLive.Com

Who operates DatingClubLive.com?
DatingClubLive.com is owned and operated by Awake Entertainment, Llc; a Colorado based company.

What is DatingClubLive.com?
We provide singles with an exclusive, pre-screened, safe, and exciting virtual world for dating and socializing that is completely innovative and cutting edge in design, technology, and service. DatingClubLive.com includes social networking and dating while adding full audio and video real time communication technology, the combination of which, no other online dating site has ever offered.

What are the membership requirements?
There are only two membership requirements:

• To join this site you must be over 18 years.
• You must agree to abide by our Terms of Use

What can I do in DatingClubLive.com?

• You can interact with other individual members in a variety of ways; text messaging, video/audio instant messaging, video/audio chat, virtual greetings (kisses).
• You can maintain a personal blog which can be your own personal marketing tool about yourself or your expertise, or just anything you like to write about.
• You can customize your profile by changing the color and layout.
• You can add photos and multimedia files to your profile.
• You can participate in discussions within the Forums.
• You can chat away with other members in the chat rooms.
• You can send other members messages, chat away with other members in the chat rooms, or chat individually to other members using IM (Instant Messaging).

Has everyone using DatingClubLive.com passed a background check?
All paying members including Basic, Premium and Charter Members have passed a background check and are considered “safe to date”.

What does it cost to join?
Registration, photo profile and video profile are FREE OF CHARGE, so there is no cost for joining and trying out the basic ‘look and feel’ of the site. Basic membership gives you limited access to the audio and video features of the system. Premium membership gives you unlimited access to all the features of the system.

When you upgrade your membership by subscribing you can start to use all the features of the site. Subscription prices are:

• Fifteen day trial membership - FREE
• Re-accuring Monthly Basic Membership - $14.97 (less than .50 cents per day)
• Re-accuring Monthly Premium Membership - $19.97 (less than .70 cents per day)

How can I check my account status or change my billing date?
Click on the “Contact” tab at the bottom of any page. Select “Billing Department” from the drop down menu and type in your question or request and we will reply promptly.

How can I make money by referring others to the site?
Simply sign up for our Affiliate Program. Click on the “Affiliates” tab at the bottom of any page and register to receive 15% commission on any new Basic or Premium member you refer.

Where do the members live?We have launched our site in Denver, CO in beta on July 13th, 2008. We estimate we will go national in the fall of 2008 and you will be able to find members in the entire USA.

When will I be able to use the site? How soon after I’ve registered?
You will be able to navigate around most of the site as soon as you’ve completed the online registration form. Your profile will be fully activated after it has been reviewed by one of our administrators, and after you have confirmed your identity by replying to the verification email which we will send you after you have registered. To be sure of receiving this email and any other correspondence from the site, make sure that your spam filter treats mail from DatingClubLive.com as 'friendly' i.e. add the domains to your white list.

If you have not received a verification email from us within 24 hours of registering, please contact the Customer Support by remembering to quote the email address with which you registered.

What features are not accessible by me as a GUEST?

Private Chat
Send Messages
Send Readable Messages
Send Virtual Kisses
Chat

What features are not accessible by me as a NON SUBSCRIBER (free basic membership)?

Private Chat - 0
Send Messages – 3 per day
Send Readable Messages – 5 per day
Send Virtual Kisses – 3 per day
Chat

What system limitations will I experience as a BASIC SUBSCRIBER?

Private Chat – 5 per day
Send Messages – 15 per day
Send Readable Messages – 20 per day
Send Virtual Kisses – 5 per day
Chat

Premium Plans are unlimited.

How do I subscribe to Basic or Premium Plans?
Sign in then click the Subscribe tab. The Subscribe page will show your current membership status with the other membership options underneath and a summary of what each option allows you to do. Use the drop down menus to choose a payment plan, and then choose PayPal from the next menu, and then click the checkout button. Click the Checkout button for re-accuring monthly payments.

What is Trial membership?
Trial membership is a FREE, 15 day membership which allows you to try all of the features of full subscriber membership. Please note that trial memberships can be used only once.

What is a “skype” number and why is it asking me for it?
Skype is a free Internet service so you can call, conference, video call, instant message other people anywhere in the world.  If you have an account and you want members to be able to contact you enter your Skype number or name here.

How do I temporarily suspend my profile?
There’s a link at the foot of your profile. Click the link once to suspend the profile.

How do I reactive my suspended profile?
There’s a link at the foot of your profile. Click the link once to reactivate the profile.

How do I remove my profile?
Click Profile and Edit Profile. At the foot of the page toward the left is the link ‘Profile Unregister’. Click the link once to remove your profile from the site.

How is my privacy protected?
DatingClubLive.com does not share your information with any third parties with exception of a background check for Basic and Premium Members. We advise all our members not to divulge any personal contact information to other members until they feel sure it is safe to do so. We advise our members to communicate with other members through the site using the various functions within it. By doing so you can enjoy communicating with others while maintaining your privacy.

Members are advised to use caution and discretion when adding personal information to their profiles. For example, if you would rather not reveal your date of birth or other information of this nature we suggest that you use alternatives.
Please click here to read our Privacy Policy.

How do I block a user from contacting me?
View the member’s profile and click on the Block link in the list of options in orange on the profile. The user will now be prevented from contacting you.

How do I unblock a user?
Return to the member’s profile and click on the Unblock User link in the list of options in orange on the profile. The user will now be able to contact you again.

How do I advertise my location to other members?
Here's a quick and easy way to announce your location to the rest of the site: Use the Tag feature on your profiles to add your county or nearest major city.
For example, coachsteve has added the tag 'Denver' to his profile. If you click on the link "Tags" in the top menu you'll see that Denver appears in the list of tags. Click on Denver and the coachsteve profile is displayed.
Anyone who lives in Denver and who tags their own profile in the same way will appear whenever the tag 'Denver' is clicked in the lists of tags. You can do this for any county, city, or town. Here's how:
1. Sign in
2. Click Profile
3. Click Build Profile (if you're not already there)
4. Drag the Tag box from the Component list on the right and drop it into one of your profile areas (if it's not already there) 5. Add the tag(s) of your choice.

You can still also use the tags to denote your interests or to highlight other profiles, but this is a simple way for anyone living in the same county to make themselves known.

How do I browse other members’ profiles?
Click on the Members tab to view 'Featured Members' and 'Who's Online'. You can also view top rated photos and members, blogs, and tags here.

How do I search for other members?
Click on the Search tag and enter your search criteria. Leave any boxes blank if they are not relevant. Click the search button to view results. We recommend that you use only basic criteria first, and then gradually introduce more specific criteria.

How do I save the search criteria for another time?
To save the criteria to use again, click the Save this search link and give it a name. Your saved search will be available again the next time you visit the search page.

How do I edit my profile information?
Click on the profile tab. You will then see four additional profile tab options:

i. Edit Profile
Click on this option to change any of the content of your profile; your personal details, your free text area etc. Remember to save your changes! Click the Save button at the foot of the page

ii. Build Profile
Use this area to customize your profile. You don’t have to use this area but if you want to give your profile your own personal touch, then here you can change the layout by moving components around. You can also change the profile background color by clicking on the Background tab and selecting a new color. Try it!

There are five sections in the default template and six sections in the advanced template, and thirteen profile components to move about. You can have more than one component in each section. However, three of the thirteen are optional HTML elements that you can build yourself. If you don’t know any HTML then don’t worry; you can still experiment with the other ten components.

Try different layouts my clicking and dragging components into one of the six profile areas. To remove a component from a section, click on the cross in the top right corner of the component. If you don’t want to use any of this, just leave all the boxes empty and the default layout will be used.

iii. Profile HTML
Click on this tab to add HTML that will form the HTML components mentioned above. For example, you could add a link to a picture on another site. Use the preview button to check the code, then click the save button to save it. (We reserve the right to remove any HTML that is inappropriate or potential harmful to the site).

iv. Preview Profile
Click on the Preview tab to check how others will see your profile.

How can I change my user name?
Send a request to customer service by clicking on the "Contact" on the bottom of any page.

How do I change my profile preferences?
Sign in then click on Home to reach your member homepage. Select your preferences from the four available options.

How do I upload photos?
Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. On the next page click on one of the empty boxes to the right (“no photo”) and then use the Browse button that appears to find and upload a photo from your computer. Wait for the photo to upload. When complete you’ll see the photo in the larger box and a thumbnail to the right. You can add a description by clicking on the description link and adding some text.

How do I add a description to a photo (that I previously uploaded)?
Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. Select the photo by clicking on the small copy to the right so that it appears in the larger box. Click on the description link and add some descriptive text.

How do I change the primary photo?
Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. Select one of the photos by clicking on the small copy to the right so that it appears in the larger box. Click on the ‘make thumbnail’ link and it will appear as your profile’s main photo.

How do I make a photo visible to friends only?
Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. Select one of the photos by clicking on the small copy to the right so that it appears in the larger box. Using the Publishing Status drop down menu beneath the large box, change the selection Friends Only.

How do I password protect a photo?
Sign in then click on Home to reach your member homepage. Select one of the photos by clicking on the small copy to the right so that it appears in the larger box. Using the Publishing Status drop down menu beneath the large box, change the selection Password Protect. A password box will appear so enter a password in the box and click the Save button. Only users to whom you reveal the password will be able to unlock the photo and to view it.

What is a ‘permalink’ on a photo?
A permalink is a direct URL to your profile. If you click on the permalink text while viewing your photo it will load your profile page with your pictures showing. Copy the URL (the permalink) from the address field of your browser and paste it into emails or into other websites so that you have a ‘permanent link’ back to your profile.

How do I record video and sound clips using the site's software?
Sign in then click on Home to reach your member homepage. Click on ‘record webcam’ in the sub menu that appears underneath the main tabs. Make sure your webcam and/or microphone is set up correctly first, then click on the round button under the left window below to start recording.

Click the square button to stop recording and a new button will appear beneath.
Click the right arrow to play back the recording before saving it.
Click the X button on the left to delete the recording
Click the save button (underneath the main row) to store the file. Give it a name and it will appear in the list on the right.
Click on any stored clips to preview them again in the right hand box. You can also delete it from there using the X button.

Practice with a few clips. You can record video, or sound, or both sound and video depending on your computer's installed accessories. The clips you record can be played by anyone viewing your profile as long as you have the Chuppo Player component added to your profile.

How do I upload video and sound clips from my computer?
Sign in then click on Home to reach your member homepage. Click on ‘upload multimedia’ in the sub menu that appears underneath the main tabs. Enter a name for the clip and a short description then use the Browse button to find and upload the clip. Please note that clips should be no more than 20MBs in size.

How do I send a message to another member?
Click on the members profile photo and view the full profile. Click on the Send Message link, enter your message, and then click on the Send button.

How do I send a virtual kiss-greeting?
Click the virtual kiss link and select one of the greeting options with photos.

How do I know if someone has read the message I sent them?
Sign in then click on Mailbox. Click on the digit in the Receive / Sent column. The message you sent will be the one where your photo and name is in the sender field. If the message has not been read then it will say “Not Read” in red letters. If the message has been read then no such text will appear.

How do I use the Instant Messenger function?
First, you need to be a subscriber. Log in to the site and click the 'subscribe' tab (or click here now if already logged in) and follow the instructions from there. Once your have become a subscriber you will be able use all the messaging, instant messaging, and chat room functions.

Click on any profile name in the list on the left of the screen (Online Users), or click on "online now" when viewing a list of users to open the instant messaging window. Make sure your browser is not blocking pop up windows!

Type your message in the small white text area beneath the main part of the newly opened window. Click Send to send the message and wait for a reply. The recipient may not reply immediately (or at all) for a number of reasons so don't take it personally if you don't receive a response.

Use the small black square to choose a color for your text. Use the B, I, and U to make your text, put your text in italics, or underline your text respectively.

How do I use sound and video with Instant Messaging and in the chat rooms?
Obviously, in order to be able to send video you'll need a webcam attached to your computer and to send sound you'll need a microphone. In order to hear any sound you will need to ensure that your speakers are switched on and that the volume is turned up far enough for you to hear.

Once you have a working webcam installed the instant messaging and chat room software will recognize your webcam automatically and display it in the 'Me' box on the site, and if the member you're chatting too also has one set up you'll see a view of their webcam in the corresponding box above. If they have a microphone on their computer you'll hear them speak or at least hear them type!

Please Note: If you have either a webcam or microphone and you do NOT want the other person to see or hear you then click the either or both buttons (video/audio) to turn off video and/or sound. Remember, if the text is green then it's turned on. If the text is grey it's turned off and the other person will not be able to see your hear you. Your webcam view will still display on your screen but not on theirs.

How do I list an event?
Click on Events in the menu at the top of the page above the site logo. Enter the date of the event (or the date it begins if more than one day), the event location, and a brief description, then click the ‘create’ button. Submitted events will be reviewed before being made visible to other members.

What are tags and how do I use them?
Tags are keywords that you can add to your profile that highlight your main interests or what you’re looking for. You can search for each others tags to find people who have the same thing in common.

What are blogs and how to I use them?
Blogs are online journals or diaries. You can use your blog to record your passion, activities, thoughts, dreams, memories, ideas, on line dating experiences, – anything you like.

What are bookmarks and how do I use them?
View the member’s profile and click on the Bookmark link in the list of options in orange on the profile. The user’s profile will now be added to your list of bookmarks which you can review when you click the home link and examine your own profile area. To remove the bookmark, return to the member’s profile and click on the Remove Bookmark link in the list of options in orange on the profile.

What are referrals and how do I use them?
Referrals are ways of earning income. If you refer the site to others and they subscribe to our Basic or Premium plans then we will pay you a 15% commission. Click here to register in our Affiliate program.

To refer another person, sign in then click on Home to reach your member homepage. Click on ‘main’ in the sub menu that appears underneath the main tabs. In the bottom right hand corner, type in the email address of the person to whom you wish to send an invite to join DatingClubLive.com, then click the button. To review previous referrals and results, click on ‘referrals’ in the sub menu underneath the main tabs. A list of previous referrals will appear along with the date they registered. In order for this to work the invitees need to register with the same address to which you sent the invite.

How do I invite a friend to use this site?
Use the referral system (see above)
Use the permalink to a photo profile (see “What is a ‘permalink’ on a photo?” above)
View a profile and click on Send Profile to send a link to the profile in a message to either one of your friends on the site (enter the username), or to someone who is not a member by entering their email address.

How do I post messages in the forums?
Sign in and click on the Forum tab. Click on the topic. You can add a new topic and in so doing start a new thread or you can click on the current topic and add a post to that thread. To add a response, click on the existing post, type in your response, then click the Post button.

How do I edit one of my posts in the forums?
Sign in and click on the Forum tab. Click on the topic that contains your post. Click on the post, then click on the ‘edit’ link and make your changes. Save or cancel the edit, or delete the post entirely using the appropriate button.

How do I submit a suggestion, complaint, or other feedback?
Click here to send us suggestions, complaints, compliments and any other feedback. Please remember to include your email address if you want us to respond.

To report a problem or to request assistance of any kind please click here.

To resolve any billing issues click here.

What do I do if things don’t work as you have described?
Before you ask us to investigate any problems you may encounter, it’s always best to carry out a few simple checks yourself. This will not only save you time but may also improve the overall health of your computer. Our site has been tested using the latest versions FireFox (Version 3.1), MS Internet Explorer (Version 7) and Nestcape web browsers. We strongly advise all our members to keep their chosen browser up to date at all times. This will not only help to eliminate any bugs but will also improve your overall security while online.

Troubleshooting Tips
a. Make sure any pop-up blockers are switched OFF when visiting DatingClubLive.com
b. Have you rebooted your computer lately? If not, do so and then return to the site and try the action again.

Please try the following:
a. In Microsoft's Internet Explorer select Tools >> Internet Options >> General >> Delete Cookies
b. In Netscape select Edit >> Preferences >> Privacy & Security >> Cookies >> Manage Stored Cookies >> Remove Stored Cookies
c. Close your browser, re-open it, log in, and then try the procedure again.

And/or, please try the following:
a. In Microsoft's Internet Explorer select Tools >> Internet Options >> Privacy >> and check that the setting is Medium or lower
b. Close your browser, re-open it, log in, and then try the procedure again

And/or, please try the following:
a. In Microsoft's Internet Explorer select Tools >> Internet Options >> Security >> Trusted Sites. Click the Sites button and add www.DatingClubLive.com to your Trusted Sites list.
b. Close your browser, re-open it, log in, and then try the procedure again

And/or, please try the following:
a. Tools >> Internet Options >> Privacy - is the slider set to Medium, or lower? Make sure pop-up blocker is unchecked. In the same area, click the Sites button and type in the www.DatingClubLive.com address and then click Allow so that cookies are always allowed from our site.
b. Tools >> Internet Options >> Security - is the slider set to Medium, or lower? Click the white tick on the green circle. Set the slider to Medium-Low.
c. If you continue to have difficulties please let us know by creating a ticket with Customer Service. Please provide precise details of the problem and your computer type, operating system and browser settings.